What’s included (unless otherwise stated)
• Excursions listed in the itinerary (tips for these guides will be included)
• Accommodation during the length of the tour
• Air-conditioned transport via coach for the duration of your tour
• Additional transport such as ferries (if applicable).

What’s not included (unless otherwise stated)
• Return flights - the price does not cover costs and expenses, including your return home, if you leave the trip whether of your own volition, our decision based on behaviour that disrupts the trip, due to illness, action by any government or other reason.
• Tips, gratuities for trip manager, coach driver and ambassadors
• Visas
• Pre and post tour accommodation

Availability
• Bookings are limited and we cannot guarantee a seat on the bus. For large group bookings please contact a member of our team and we can see if this is possible for you.

Takoma tours & events terms and conditions

Acceptance
• The traveler must accept the terms and conditions listed if they wish to proceed to reservation. By doing so the traveler accepts all terms and conditions as listed.

Reservation
• A deposit is required at the time of reservation. A reservation is not accepted and there is no contract between us until we confirm your reservation in writing. Upon receipt of your deposit, we will email you a confirmation letter.
• We may from time to time offer deposits at a reduced amount (Promotional Deposits) and these may be subject to different terms and conditions as specified by us. Such terms and conditions prevail to the extent of any inconsistency with these Booking Conditions.

Payment policies
• All deposits and payments will be processed via WeTravel.
• Payment plans are available and your tour must be paid in full by the tour commencement date (with the exception of "Last Minute Bookings"). Failure to do so will lead to your trip being cancelled. See "Cancellation due to Failure to Pay" for more information.

Changes in itinerary
• Any major changes in itinerary will occur in the case of Force Majeure. We will do our absolute best to deliver what we advertise but sometimes this just cannot be done.

Limitations (age, Health, mobility, medical conditions/assistance when travelling)
• All Takoma tours are 18+ unless otherwise stated.
• These tours do contain some physical activities such as walking (on flat as well as uneven terrain, cobbled stones and hills/mountain), climbing stairs (on and off the bus, in castles/manors and in some accommodations). We will try our best to avoid these or offer alternative options if possible to do so.
• Health & Medical. Our tours are physically active, with varying levels of demands and fitness requirements depending on the specific itinerary. You represent that neither you nor your traveling partner does not have any condition, physical or mental, that would create a hazard for yourself or other travellers, or affect other people’s enjoyment of the tour.
You understand that you are solely responsible for determining your emotional and medical suitability for the tour and will consult with your, or your traveling partner, physician, and/or a travel medicine expert, regarding medical and health safety precautions appropriate for the tour.
You represent and warrant that you have answered fully and truthfully the questions posed to you on the guest questionnaire regarding your and/or the Travel Partner’s, medical history, and condition, and will notify Takoma Tours & Events immediately if those answers require amendment or supplementation.
Note that we are not a medical authority. If you have a physical condition, dietary restrictions, or other conditions (pre-existing medical) that will require special attention during the tour, you must inform us in writing when the booking is made. We may require a medical certificate if you have a special condition.
We assume no responsibility for any medical care provided to you. You agree to assume all costs of medical care and related transportation that are provided to you during the tour.

Travel Insurance
• Takoma Tours & Events does not offer travel insurance at this time.

Luggage
• Due to limited motorcoach capacity, a single bag is allowed with dimensions not exceeding 29”x20”x10” (73cm x 50cm x 25cm) and weight not exceeding 44 lbs./20kg. Carry-on/hand luggage is restricted to one piece per person, not exceeding 12”x11”x6” (30x28x14cm) to fit under your coach seat or in the small overhead compartment.
• Please be aware that some of our accommodations may not have porterage service or elevators and there may be instances where you will need to carry your luggage up and down flights of stairs.

Punctuality (departure date, departure times)
• Departure date and time – we recommend arriving at least 1 day prior to your tours departure date to ensure you will be on time. If you arrive late and miss your tour you may choose to join the tour at the next destination at your own expense. If you chose not to join the tour you will not be eligible for any refund.
• To ensure our days go smoothly with our excursions and hotel check in/out we will aim to leave at certain departure times. If you miss the bus or choose not to attend an excursion you will not be entitled to any refund. You may choose to join the tour again at our next destination at you own expense.

Pricing
• All tour prices will be advertised in GBP with the option to convert to AUD, CAD, USD and EURO.
• We will not accept foreign currency while on tour. We will only accept the currency of the country we are in.

Price adjustments
• Quoted trip prices are set far in advance of departure based on our projections of fuel, exchange rates, inflation, tariffs, government fees and other costs using available information. The price at booking is guaranteed under normal conditions. In the rare event that current costs create an unsustainable financial situation if we were to fully absorb the increases, we reserve the right to pass on these unexpected costs to you in whole or in part.
We will give you advance written notice of any price increase and the reason for it. If we do so and your trip price increases by more than 10% of the original tour cost excluding any insurance premiums, you may cancel the booking within 10 days of receipt of notice of the surcharge and obtain a full refund, less any non-refundable deposits to Takoma Tours & Events and to our suppliers. We will work with our suppliers to try and obtain any non-refundable deposits so that we can give you a full refund. However, we cannot guarantee such a result.
Prices are based on costs, charges, tariffs, rates, prices, taxes, levies, exchange rates and other considerations. All are subject to change. For up-to-date pricing check on our website. No surcharges regarding cost or currency fluctuations will be made to the land only price once the final balance is received. No refund will be made on account of reduction of any of the above.

Transportation (coach, ferry etc)
• Majority of our transportation will be via bus/coach. These busses will have USB charging ports available and will be air conditioned for your comfort.
• Strictly no smoking (cigarettes, e-cigarettes or vapes) or consumption of any drugs or alcohol on the bus
• Some of our tours  may include ferry transfer. If you are prone to travel sickness, please ensure you bring anti-nausea medications or wristband etc.

Double occupancy (shared rooms)
• Most of our accommodations will be in double or twin rooms. If you are a solo traveler and have booked a shared room you will be placed in a same sex room. If for any reason you are unhappy with your designated room mate please inform your Tour Manager as soon as possible so they can make alternative arrangements. If for some reason you are unable to settle in with a new room mate, and are needing to upgrade to a single room, you will be charged for the extra two single rooms for the duration of the tour if our accommodations allow. If our accommodations do not have any single rooms available you may find yourself staying at alternative accommodations and will cover the costs of the extra room. You will need to ensure you join the tour group at the set departure point on time and at your own expense.
• Single rooms will be available subject to availability and will incur an extra expense.

Last minute bookings
• Last minute bookings (within 30 days of departure date) must pay 70% of the total cost at the time of booking with the option to undergo a payment plan for the remaining 30%

Tour transfers (Issued credit/tour cancelations)
• You may transfer to another scheduled trip that is within the same calendar year without penalty by notifying us of your wish to transfer more than 90 days before the original trip’s scheduled departure. After that time our normal cancellation fees apply.

Event cancellation (excursions, cancellation by traveler (trip participation)
• In the event of a last-minute excursion cancellation, by the vendor, we will try our best to find an alternative activity for the same time frame or we will offer a cash compensation up to the cost of the cancelled excursion to spend during your now free time. In this instance we will offer advice and suggestions.
• If the traveller chooses not to partake in an alternative excursion/activity, they are not eligible for a cash compensation.

Refunds during tour/post tour
• No refunds will be provided for any unused portion of a tour once the tour begins if you leave a tour for any reason, miss the tour’s departure date, or have to be removed from a tour. There are no exceptions to this cancellation and refund policy, including for reasons related to unavailability of activity/vendor/venue, weather, civil strife, personal, family, or medical emergencies, or any other circumstances beyond our control.
Cancellation by Traveller
• Travel arrangements for any member of the party may be cancelled at any time by written notice by the person who made the booking.
• Notice of cancellation must be made in writing directly to the Provider.
• If a person in a party cancels and there is a room change caused by this cancellation (such as a twin share to Single, or Triple to twin share), charges for the new room type will be the responsibility of the remaining party. 
• If a guest fails to join the trip on the day of departure, cancellation fees will be 100% (unless the guest notifies us of the delay and joins the trip later at their own expense).
• Cancellation fees and charges will include any amounts that we have paid or have contractually committed to pay to third parties to deliver your travel arrangements which we cannot reasonably recover (for example payments made or due to ferry transfers and hotels). 
• If the reason for your cancellation is covered under your insurance, you may be able to reclaim these charges from your insurer. You are responsible to make the claim to your insurer.

Cancellation by the Provider
• The Provider reserves the right, to modify or cancel any trip, accommodation, in-destination activity or arrangement, (definite or not), at any time.

Cancellation due to Failure to Pay
• If full payment is not received by the due date (with the exception of "Last Minute Bookings"), The Provider has the right to cancel your reservation and no refund will be made. The Provider will not be responsible for lost reservations.

Cancellation due to Force Majeure Events
• If the Provider cancels a trip as a result of a Force Majeure Event, a future travel credit (FTC) to the value of funds paid to date less any third-party costs incurred will be provided. All FTCs will be valid for 12 months from date of issue. Where a trip is terminated mid-trip due to a Force Majeure event, if we provide you with any alternative services or assistance (such as hotels or travel) then you agree to pay for these costs.

Cancellation due to Events other than Force Majeure Events 
• If the cancellation by the Provider is not as a result of a Force Majeure Event, the Provider will provide an alternative comparable trip (if available), if an alternative is not available then a refund will be made (less non refundable deposits to the provider and vendors). The Provider is not liable for any cancellation or change cost or penalties incurred on other travel arrangements, including air travel, that may be affected thereby. The Provider is not responsible for other travel arrangements that you or your party have made outside the Provider and which are affected by our cancellations.

Tipping, Gratuities and service charges
• Some tips are included for services on trip, however tips for your Motorcoach Driver, Trip Manager and Ambassadors should be extended on a voluntary, individual basis at the end of your holiday or tour. Included tips cover most services provided by dining-room waiters, housekeeping staff and porters at hotels but this does vary by destination. Some third party operators may accept tips. These tips are not included in your trip and can be done so on a voluntary basis, either individually or as a group.

Government-issued travel documentation (passports, Visa’s etc)
• It is the responsibility of the traveller and not of Takoma Tours & Events. Failure to obtain these in a timely manner before the travel start date may lead to the cancellation of the trip with all fines to be paid by the traveller.

Required entry vaccination regulations
• The traveller will be responsible in understanding and adhering to any health care limitations and/or vaccinations for entry into any travelled port. 
Guidance on this should be offered by your general health practitioner but remains solely the responsibility of the traveller to meet and is not eligible for any waiver of refund liabilities.

Right to refuse
• Takoma Tours & Events, and its partners and associated ambassadors, have the right to refuse a purchase agreement from any person/persons that is/are deemed not appropriate or fitting for the tour and its guests.
• Takoma Tours & Events, and its partners and associated ambassadors has the right to cancel a purchase agreement at any stage before the tours departure date if we find any person/persons that is/are deemed not appropriate or fitting for the tour and its guests

Image release (hashtags, group photos for company promotion)
• If travelers use our hashtag or tag us in your travel photos you are agreeing to allow us to share these photos as part of promoting our company on our website/social medias.
• If you chose to be in group photos taken by any member of staff or other passengers using our hashtag or tagging us in their social media posts, you are agreeing for your photo to be shared online by us to promote our company on our website/social medias

Tour expulsion (Security, Dispute resolution, Leaving the trip early)
• At Takoma Tours we have a zero tolerance policy for rude and disrespectful behavior.
• Takoma Tours & Events is here to provide the best services possible but in doing so we will not tolerate abusive or aggressive behaviour from our guests. We will refuse to deal with and may terminate the holiday of guests who assault our staff, suppliers or fellow guests or who are abusive or aggressive to them and are generally affecting the enjoyment of others with their behaviour and you may be barred from future trips with Takoma Tours & Events. This may include (but is not limited to):
(a) verbally abusive or offensive language towards anyone;
(b) bullying behaviour;
(c) inappropriate or abusive behaviour including uninvited physical contact, harassment, violence or threat of violence;
(d) excessive consumption of alcohol or intoxication;
(e) the possession, carriage or use of restricted substances or drugs (except for medical purposes approved by your doctor);
(f) failure to comply with the Provider’s (including a representative’s) reasonable direction;
(g) conduct which, in the Provider’s opinion, is not compatible with other guests’ general enjoyment and well-being or the smooth operation of the trip;
(h) the possession, carriage or use of dangerous items (such as weapons);
(i) breaking the law of the Country in which you are travelling; and
(j) any behaviour or conduct which brings the Provider into disrepute or damages its goodwill.
When you make a booking, you accept responsibility for the proper conduct of all members of your party during your travels with the Provider. We reserve the right at any time and at our discretion to terminate the travel arrangements and/or cease to deal with any party member(s) whose behaviour, in the reasonable opinion of us or our suppliers, may cause danger, upset, disruption or distress to anyone else or damage to property. Full cancellation charges will apply and no refund will be made. We shall have no obligation to pay compensation or meet any costs or expenses (including but not limited to alternative accommodation and return transportation arrangements) guest may incur as a result of the travel arrangements being terminated.
You must immediately report any pre-existing damage in your room to accommodation staff and/or a Trip Managers. If you damage the accommodation in which you are staying or any property, you must reimburse the accommodation provider or property owner concerned for the cost of the damage before the end of your stay if the cost has been established by then or as soon as it has been established if later. You must indemnify us for the full amount of any claim (also including legal costs) made against us. Criminal proceedings may be instigated. The Provider is not responsible for any costs incurred concerning a guest removed from a trip, ship, ferry or train. Guests agree not to hold the Provider or any of its related entities liable for any actions taken under these terms and conditions.
• The price does not cover costs and expenses, including your return home, if you leave the trip whether of your own volition, our decision based on behaviour that disrupts the trip, due to illness, action by any government or other reason.

Smoking and consumption
• We enforce a strict no smoking (including not not limited to e-cigarettes, vapes, pipes, cigars and cigarettes) and no alcohol policy on board any of our transport including ferry transfers. Regular comfort stops are made on travelling days. Many hotels, restaurants, trains, cruises and other venues are 100% smoke and vape free.
• The traveller is to pay any costs associated with smoke and/or alcohol damage.
• No recreational drugs are to be used during your tour. If you are caught with illegal substances you are to be held responsible and Takoma Tours & Events will not be held liable and reserve the right to terminate your travel contract.

Responsibility/liability
• Payment of the trip itinerary constitutes consent to all Legal policies and terms and conditions described here. Neither the Operator nor any mentioned or unmentioned subagents/affiliates shall be held responsible for any personal injury, property damage, or other loss a passenger incurs on any tour arising from acts, changes, or omissions of our itinerary/amenities, public transport company, hotel, car rental company, ticketed/un-ticketed (public or private) property/location/venue/vendor/ ambassador, subcontractor or other person or organization, whether or not such company is rendering any services supplied on the tour.

Force Majeure
• Force Majeure Event means any event or circumstance beyond the control of the Provider, including but not limited to:
(a) an act of god (such as earthquake, flood, fire, explosion, landslide, lightning, action of the elements, force of nature, washout, typhoon, hurricane, cyclone, tsunami, storm or storm warning, snow storm or natural disaster);
(b) industrial disputes, work ban or other labour dispute or difficulty;
(c) acts of terrorism, political unrest, war or threat of war, riots or civil strife;
(d) failure or delays to scheduled transportation and the closure of airports or ports;
(e) pandemic, epidemic or health risk;
(f) governmental and administrative actions (including closure of borders and travel warnings and restrictions).

Tour Operator Responsibilities
• The tour Operator accepts no responsibility for losses or expenses due to delays or changes in changes or omissions by of our itinerary/amenities, schedules, flight cancellations, or misconnections due to unavailability of resources, disruption to planned itinerary/ancillary, mechanical problems, sickness, quarantine, weather, acts of God, strikes, government actions, war, terrorism pandemic activity or other circumstances beyond its control. Passengers must bear all such losses or expenses.
• Tours & Events are conducted in English by a professional Trip Manager, Driver Guide, Host or Ambassador.

Issues or questions during or after the trip
• If the traveller has any issues during the tour please talk to your Tour Director so they can attempt to rectify any concerns. Please note if we are not aware of any issues we cannot help.
• If the traveller has any issues before or after the tour dates they can email our team at info@takomatours.com and our team will attempt to rectify any concerns. Please note if we are not aware of any issues we cannot help.

Acknowledgment of arbitration
• You understand that our agreement contains an agreement to arbitrate. You understand that after signing our agreement, you will not be able to bring a lawsuit concerning any dispute that may arise which is governed by the arbitration agreement, unless it involves the question of constitution or civil rights. Instead, you have agreed to submit all claims and disputes within the scope of this agreement to an impartial arbitrator or arbitrators in accordance with the arbitration procedures outlined in this agreement.

Special requests - dietary requirements etc
• Any dietary requests, special meal requirements including allergies or any other special request, must be provided at the time of booking and are received on a request basis only. The Provider cannot assure that special meal requests will be fulfilled and does not assume responsibility or liability if requests are not fulfilled. Although we will endeavour to pass any reasonable requests on to the relevant supplier, this is not confirmation that the request will be met. All requests are subject to availability. It is also your responsibility to double check and reconfirm any requirements with all holiday suppliers.

Changes due to national/public holiday
• During local or national holidays, certain facilities such as museums, sightseeing trips and shopping may be limited or unavailable. In such instances itinerary changes are made by the Provider seeking to reduce inconvenience to guests. Such changes are deemed not to be a major change to the itinerary, and no compensation will be payable to guests.
• Holidays, closing days and other circumstances may necessitate a change of the day of the week for scheduled regional meals, sightseeing or other activities. If you feel your enjoyment might be diminished by any of these circumstances, please check with the respective national tourist office before selecting a specific departure date.

Additional Risks
• Additional risks may arise including, but not limited to, hazards of travelling in undeveloped areas, hazards of travel by boat, train, bus, car, truck, aircraft and other means, animals, forces of nature, unrest, differing levels of sanitation, differing safety standards, risks associated with water, drinks, food, plants, insects and animals, diseases and transmission of disease to you or members of your family or party, accident or illness in areas of difficult evacuation or poor medical facilities, acts of governments; all occurring during the trip or while coming to or returning from the trip. You are voluntarily participating, knowing there are risks. You agree to accept any and all risks. You release and discharge the Provider, its related companies and personnel from, and agree not to make a claim against any of them for, any and all claims, known or unknown, arising from contracting for, travelling to or from, or travelling during, and in any and every way participating in a trip, even where caused by negligence of any of these released and discharged persons and entities. This release and discharge of liability, assumption of risk and agreement not to make a claim is entered into on behalf of you and all members of your family and party. This agreement also binds your heirs, legal representatives and assigns.

COVID-19
• An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. The Provider may require proof of vaccination or negative COVID tests, with the situation changing rapidly please refer to the World Health Organization's website for current requirements.
• COVID-19 requirements vary from country to country and region to region and circumstances may requires us to ask all travellers to be vaccinated and provide evidence of vaccination, irrespective of the destinations’ vaccine requirements. Definition of fully vaccinated may include booster doses and/ or time elapsed since last dose received. Evidence of negative COVID tests may also be required. Airlines and other transport providers may also have separate requirements. It is your responsibility to ensure that you comply at all times with these requirements. No refunds will be given if you are unable to undertake some or all of your holiday due to your failure to comply with these requirements. You will be responsible for any resulting additional costs including travel and accommodation.
• We ask that you please take personal responsibility for your wellbeing. This begins with packing any personal protective equipment and sanitisers you require. Please adopt physical distancing and hygiene practices throughout your pre-trip travel arrangements and follow all health instructions whether physical signage, or requests from our professional staff once you are holidaying with us. To travel with the Provider, you voluntarily assume all risks related to exposure to COVID- 19. Full details of hygiene protocols can be found on the World Health Organization's website.
• If you test positive while travelling with us, you will need to comply with the legislation of the country you are in and may not be able to continue to travel with the group. You will need to isolate in that country for the required number of days if stipulated by the local government. As COVID-19 still remains a threat to the health of individuals, we ask that you please take personal responsibility for your wellbeing and be conscious of the effect your personal situation may have on the health and wellbeing of others. The Provider may decide you will not be able to continue to travel with the group, if your health situation appears likely to endanger your wellbeing or that of other guests.
• In the event that you are unable to travel with us or need to curtail your trip our cancellation charges may apply in accordance with our cancellation procedure. We will not be responsible for covering the cost of any curtailment of your holiday, missed transport arrangements, additional accommodation required, or other associated costs incurred by you. You must ensure you have travel insurance which covers these costs.

Cancelation fees
Cancellation of your booking must be made in writing. We will not regard a booking as cancelled until written notice is received by us via email at sales@takomatours.com
Please write “CANCELATION” as the subject so we can respond in a timely manner.
On cancellation the following charges will apply:

Days prior to trip - Percentage of trip cost 
Over 60 days - Rolling deposit voucher
59-49 days - 40%
49-29 days - 50%
28-14 days - 60%
13-8 days - 80%
7-1 days - 100%
Departure Day - 100%
During trip - 100%